Refund Policy

Last Updated: [5 april 2024]

1. Eligibility for Refunds

• Full refunds are available within 15 days of purchase via tivimateiptv.store if:
  • The service fails to activate properly.
  • You experience consistent technical issues (e.g., buffering, login failures) that we cannot resolve.
  • You submit a refund request via [serviceiptv.help@gmail.com
    ] with:
    • Proof of purchase (transaction ID).
    • A description of the issue (screenshots/video preferred).

2. Non-Refundable Cases

• No refunds will be issued if:
  • The service was working correctly, but you simply changed your mind.
  • You violated our Terms (e.g., account sharing, chargebacks).
  • You requested a refund after 15 days.

3. Processing Refunds

• Approved refunds will be issued within 5-7 business days to the original payment method.
• Refunds may take longer depending on your bank/payment provider.

4. Chargebacks & Abuse

• Unauthorized chargebacks will result in permanent account suspension.
• Fraudulent refund requests (e.g., fake claims) will be denied.